FAQ

1. General Information

BookaliciousMy.easy.co is an online bookstore that allows you to browse, search, as well as buy books online.

2. Product and Services

Locating a book
Please compute the book title or author or ISBN or keyword at the search box and then press the 'search' button.

Price difference between the online store and the physical bookstores
There is price difference

Book/item received incorrect or damaged
Please note we only allow refund for incorrect or defective book/item(s) delivered. However, the policy requires that the incorrect or damaged book be returned to the following address within 7 days from the date of receipt of the book.

Please send your return item(s) to:

BOOKALICIOUS SDN BHD

Lot G22 Ground Floor

The Summit USJ Mall

47600 Subang Jaya

Selangor Darul Ehsan

Phone: 012-2952290

Titles not listed in the online store
Please whatsapp 012-2952290 for enquiries on special orders.

3. Ordering

Placing an order
Step 1: Select the books/items of your choice,
Step 2: Click on the “Add to Cart” icon to continue shopping
Step 3: Key in your email and password. If you are a new customer, fill in details by clicking "Create Account" link. Alternatively, you can use your Facebook Login
Step 4: Check the details of the item(s) you have ordered at your Order Summary,
Step 5: Key in your shipping preferences and delivery address, and click Place Order Now
Step 6: The delivery charges will be shown. Please Re-check your Order Summary. Note: Once confirmed, your order cannot be cancelled/amended.

Step 7: We only accept bank transfer, credit card, GrabPay, TnGPay and Boost as mode of payment. Our bank details is stated at the Payment Details section. Click Place Order Now
Step 8: To verify the payment, please key-in the pertinent details and upload your payment acknowledgement or bank-in slip as proof of payment.

Order confirmation
An e-mail will be sent to you to confirm your order. Also, an Order ID will be given to you, which you can use to check your order status.

Changes to your order
We don't allow amendment to your order. Your order is non-refundable and unchangeable once your order is confirmed.

Order status
We will update you the shipment details via email that encompasses the courier provider, tracking reference and a tracking link once we have posted the item(s).

4. Delivery and Collection

4.1 Postal charges are calculated based on weight, dimensions and destination.

4.2 If product is in-stock, delivery is within 3 to 14 business days.

4.3 If due to any unforeseen reasons that any product(s) in a Transaction is not-in-stock, we will be in contact with the customer should the whole order be cancelled, whether the customer accepts partial delivery or replace the product(s) that is unavailable.

4.4 In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from Courier Company and item(s) / parcel is returned to Bookalicious Sdn Bhd, we will cancel and refund the order. Customer will have to re-submit a fresh new order. Re-delivery request shall NOT be entertained.

4.5 Free Shipping within Malaysia is available for orders above a minimum purchase amount of RM210.

4.6 Orders will be shipped on business days only. Please note business days exclude public holidays and weekends.

4.7 For international orders, please whatsapp us to get a quote on the delivery charges before making payment (via Stripe for international credit cards).

5. Returns and Refunds (FOR ONLINE PURCHASES ONLY)

Return based on “change of mind” is not accepted by any means.

We will accept returns from customers for purchases sent back and received by us within 7 days of receipt of the shipment ONLY on these following conditions:

a) Incorrect or defective item(s) delivered; and

b) The items returned to us is in its original condition.

We will extend a full refund for the price of any item that fulfills the above requirements. We regret that shipping cost for your purchase will only be refunded if the return had been due to an oversight on our part.

Please send your return item(s) to: