BOOKALICIOUS — FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to Bookalicious! We are an independent bookstore specialising in authentic, original books sourced through publishers and suppliers. Please read the following information before placing your order.

1. GENERAL INFORMATION

What is Bookalicious?

Bookalicious is an online bookstore where you can browse, search for and purchase books conveniently through our webstore at bookaliciousmy.easy.co.

We specialise in authentic, original books and carefully sourced editions for readers and collectors.

How can I contact Bookalicious?

For enquiries about books, orders, availability or special requests, please contact us:

Are the prices on the webstore the same as those in the physical bookstore?

Prices and promotions may differ between our online and physical stores. Please refer to the price displayed on the relevant sales channel at the time of purchase.

2. PRODUCTS AND AVAILABILITY

How do I search for a book?

Enter the book title, author's name, ISBN or a relevant keyword in the search box and click the search icon.

What if I cannot find the book I want?

If a title is not listed on our webstore, contact us via WhatsApp at 012-295 2290. We will check whether the book can be sourced and advise you accordingly.

Special orders are subject to availability, supplier confirmation and applicable pricing.

Are all listed books immediately available?

Not necessarily. Availability and fulfilment times may vary depending on stock status and sourcing requirements. If a title requires additional sourcing or becomes unavailable after an order is placed, we will contact you to discuss the available options.

Are your books authentic and original?

Bookalicious prioritises authentic, original books sourced through publishers and suppliers. We do not intentionally sell unauthorised reproductions as original editions.

3. ORDERS AND PAYMENT

How do I place an order?

  1. Browse the webstore and select the books you wish to purchase.

  2. Add your selections to the shopping cart.

  3. Sign in to your account or enter the details required for checkout.

  4. Review your order summary carefully, including titles, quantities and prices.

  5. Enter your delivery address and select the available shipping option.

  6. Review the shipping charges and final amount payable.

  7. Complete your order using one of the payment methods displayed at checkout.

  8. If manual bank transfer is offered, follow the payment instructions and submit the required payment confirmation.

Please check your order carefully before confirming payment.

What payment methods do you accept?

Please refer to the payment methods displayed at checkout, as available options may change.

Will I receive an order confirmation?

An order confirmation will be sent to your registered email address, together with your Order ID. Please retain this information for future enquiries.

Can I amend or cancel my order after confirmation?

Please check your order carefully before confirming it. Once an order has been confirmed, changes or cancellations may not be possible, particularly after processing, sourcing or dispatch has commenced.

If you notice an error, contact us as soon as possible. We will review your request based on the order's processing status and applicable consumer protection requirements.

Can I check my order status?

Once your order has been dispatched, we will provide the available shipping details, including the courier service and tracking reference or link.

4. DELIVERY AND SHIPPING

How are shipping charges calculated?

Shipping charges are calculated according to factors such as parcel weight, dimensions, delivery destination and the shipping options available at checkout.

How long does delivery take?

For in-stock items, the estimated delivery timeframe is 3–14 business days, excluding weekends and public holidays.

Please note that this is an estimate, not a guaranteed delivery date. Delivery may take longer due to courier delays, public holidays, unforeseen circumstances or additional sourcing and fulfilment requirements.

If a title requires special sourcing or has a different fulfilment timeframe, please contact us for clarification before ordering.

Do you offer free shipping within Malaysia?

Free shipping within Malaysia is available for eligible orders with a minimum purchase of RM120, subject to the applicable shipping terms and exclusions.

Please check the shipping options and final charges displayed at checkout before completing your order.

Do you ship orders on weekends and public holidays?

Orders are generally processed and dispatched on business days. Business days exclude weekends and public holidays.

What happens if an item becomes unavailable after I place an order?

If an item cannot be fulfilled, we will contact you to discuss the available options, which may include cancelling the affected item, arranging an alternative where appropriate, or proceeding with a partial shipment if agreed.

Any applicable refund will be handled according to the agreed resolution and applicable requirements.

What happens if my parcel is returned to Bookalicious because it was undelivered or unclaimed?

If a parcel is returned to us by the courier because it could not be delivered or was not collected, we will contact you or process the order in accordance with the applicable order and refund arrangements.

If the order is cancelled and refunded, a new order will generally be required if you wish to purchase the books again. Redelivery is not guaranteed and will be assessed on a case-by-case basis.

Do you accept international orders?

For international orders, please contact us via WhatsApp at 012-295 2290 for a shipping quotation before making payment.

International shipping charges, delivery timeframes and payment options depend on the destination and available services. Any applicable customs duties, import taxes or other destination-country charges are the buyer's responsibility unless otherwise stated.

5. RETURNS AND REFUNDS — ONLINE PURCHASES ONLY

Can I return a book because I have changed my mind?

We generally do not accept returns for change of mind, ordering the wrong title, or other reasons unrelated to an error or defect in the item supplied.

Please review the title, edition, format, quantity and other product details carefully before placing your order.

What if I receive an incorrect or damaged book?

If you receive an incorrect, defective or damaged item, please contact us within 7 days of receiving your parcel.

To help us assess the issue, please provide:

  • Your Order ID.

  • Clear photographs showing the issue and the condition of the book.

  • A brief description of the problem.

Please retain the book, its packaging and any relevant shipping materials until we advise you on the next steps.

Do I need to return the book immediately?

Please contact us before sending any item back. We will review the evidence and advise whether a return, replacement, refund or another appropriate resolution is available.

Where a return is approved, we will provide the relevant return instructions. Do not send items to our address without first contacting us.

What condition must a returned book be in?

For an incorrect or defective item, please retain the book and packaging in their received condition as far as reasonably possible. Do not discard or further damage the item while the matter is being reviewed.

The condition requirements will take into account the nature of the reported defect or damage.

Will I receive a refund?

Where an incorrect, defective or damaged item is confirmed and a refund is the appropriate resolution, the refund will cover the applicable item price.

Reasonable return or shipping costs attributable to an error on our part will be addressed as appropriate. Refunds and other remedies remain subject to applicable consumer protection requirements.

How do I enquire about a return or refund?

Please contact us through:

Include your Order ID and relevant photographs so that we can review your case efficiently.

6. IMPORTANT NOTES

  • Please verify all order details before completing checkout.

  • Product availability and fulfilment timeframes may change.

  • Delivery estimates are provided for guidance and may be affected by circumstances beyond our control.

  • Any cancellation, return or refund request will be reviewed according to the circumstances and applicable requirements.

  • Nothing in this FAQ is intended to exclude any consumer rights that cannot lawfully be excluded.

Thank you for supporting Bookalicious. We appreciate every reader who chooses to shop with us!